1. Personal data we process
Name, phone number, e-mail address.
Geolocation of the passenger, the time and the destination of a journey.
Information about disputes.
Identification data of the device on which the RoiTaxi app has been installed.
2. Purpose of the process
We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.
We display geolocation data and the phone number of passengers to drivers to enable efficient pick-up. Geolocation data is collected only when the RoiTaxi app is activated. The collection of geolocation data stops after closing the RoiTaxi app. In some countries drivers cannot see passengers' phone numbers; the driver sees an altogether different number which temporarily diverts to the passenger's phone number enabling the driver and passenger to communicate.
We may use geolocation data to resolve quality issues related to transportation services.
We use contact details to notify passengers of updates to the RoiTaxi app.
We collect data on the routes taken by drivers and passengers to analyze the geographic coverage in order to provide recommendations to the drivers about the most efficient routes.
Your name, phone number and an e-mail will be used to communicate with you.
We obtain payment details to process passengers' payment on behalf of drivers for transportation services.
Customer support data is collected on a case-by-case basis and stored for the purpose of resolving disputes and service quality issues.
3. Legal Basis
Personal data is processed in order to provide the service contracted with passengers. We collect and process the personal data submitted by the passengers in the course of installation and use of the RoiTaxi app. The prerequisite for the use of RoiTaxi services is passengers agreeing to the processing of identification and geolocation data.
Personal data may be also processed on legitimate interest grounds, for example in investigating and detecting fraudulent payments, etc.
The personal data of passengers is only disclosed to the driver who has activated the RoiTaxi app; in such case, the driver will see the name, phone number (in some countries the number is masked) and geolocation data of the passenger.
After providing the transportation service, the name and the telephone number (in some countries the number is masked) of the passenger will remain visible to the driver for 24 hours. This is necessary for drivers to resolve any issues associated with service provision, e.g., to contact the passenger if something was left behind in the vehicle.
Feedback given by passengers regarding the quality of the service is anonymous and drivers do not receive names and telephone numbers of the passenger who provided rating and feedback.
5. Security and access
Any personal data collected in the course of providing the services is transferred to and stored in the data centers of RoiTaxi. Only authorized employees of RoiTaxi have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).
RoiTaxi can access personal data to the extent necessary to provide customer support in the country.
Geolocation data is processed in anonymized form and personalized only if the geographical location data is needed to be linked to a passenger for resolving disputes or fraud.
For research and scientific purposes, the data is used in unidentified form (anonymized)
6. Access and correction
You can access and update your personal data via the RoiTaxi app.
You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that, you will not be able to use the RoiTaxi app via an account which has been deleted.
We respond to any request to delete personal data submitted by e-mail within a month and will specify the period of data deletion.
We will respond to any request for the transfer of personal data submitted by e-mail within a month and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with your personal data, which includes: contact information, last 3 years' journey history, and payment information
9. Direct marketing
We will only use your e-mail address and/ or phone number to send direct marketing messages if you have given us permission to do so via the Roitaxi.com website or via the RoiTaxi app. We may personalize direct marketing messages using the information about how you use RoiTaxi services (frequency of use, journeys, payments).
10. Dispute resolution
Disputes relating to the processing of personal data are resolved through customer support (email@example.com) or by contacting RoiTaxi's Data Protection Officer (firstname.lastname@example.org).